Shipping policy

Shipping Policy

At ROSACANINA, we are committed to delivering your order in a timely manner. Below is our shipping policy to help guide you through the process:

1. Processing Time

  • All orders are processed within 1-3 business days (Monday-Friday), excluding weekends and holidays.
  • Once your order has been processed, you will receive a shipping confirmation email with tracking details.

2. Shipping Rates and Methods

Shipping costs are calculated based on the delivery address and shipping method selected at checkout. The available shipping methods may include:

  • Standard Shipping: Typically delivered within 5-7 business days.
  • Expedited Shipping: Typically delivered within 2-4 business days.
  • Express Shipping: Typically delivered within 1-2 business days.

Please note that delivery times may vary based on your location and external factors (e.g., weather, customs processing, etc.).

3. Domestic Shipping (within the US)

  • We currently ship to all locations within the United States.
  • Expedited and Express shipping options are available for an additional charge.

4. International Shipping

  • We offer international shipping to select countries. Additional shipping fees and customs duties may apply.
  • The customer is responsible for all taxes, duties, and customs fees that may be incurred during international shipping.
  • Delivery times for international orders vary by destination but typically range from 7-21 business days.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment through the carrier's website.

6. Shipping Delays

While we strive to ship all orders in a timely manner, we are not responsible for delays caused by the shipping carrier, weather conditions, customs processing, or other unforeseen factors.

7. Shipping Address

Please ensure that your shipping address is correct before submitting your order. We are not responsible for delays or lost packages due to incorrect addresses. If you need to update your shipping address, please contact us immediately at orders@rosacaninanyc.com before the order is shipped.

8. Lost or Stolen Packages

We are not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please contact the carrier directly for assistance.

9. Returns and Exchanges

For information regarding returns and exchanges, please refer to our Return and Refund Policy.

10. Contact Information

If you have any questions or concerns regarding your order or shipping, feel free to contact our customer service team at:

orders@rosacaninanyc.com
125 Delancey St, New York, 10002